how to order
- Please log in or register first if you are a new customer. At this stage you will be prompted to complete your details including your selection of a password which must be a minimum of 6 characters long. Always check the screen that the website returns to you as it will detail any problem that may stop an order from being processed.
- View the delivery section for delivery schedule and areas where organic fresh produce/chilled/frozen items can be delivered.
- Make your selections in our shopping cart.
- Payment. We are currently using PAYPAL to accept online payments for security reasons. Credit card payments will be accepted for online orders ONLY via the Paypal secure server.
IT IS EXTREMELY IMPORTANT THAT ALL CUSTOMERS HAVE THE CORRECT DELIVERY ADDRESS LINKED TO PAYPAL. Please ensure that when in paypal, the delivery address information is to your chosen address.
IF THIS DELIVERY ADDRESS INFORMATION IS INCORRECT OR OUT OF DATE, THEN YOUR ORDER WILL BE SENT TO THE WRONG ADDRESS AND CANNOT BE RECOVERED!If you have any issues with the paypal payment process, please contact us to anytime via email.
- Check out. Please ensure that you receive a confirmation e-mail which will be e-mailed to you by the website once you order has been successfully placed. If you don't receive the e-mail then generally it means that your order hasn't been completed correctly. You can check if your order has been accepted by going into the My Account section at the top of the Home Page. Here you can look at, among other things, all of the orders that you have successfully submitted. You may also change your password, mailing address and personal particulars in the My Account section.
- Paypal Payment process.Once you confirmed your order, you will then be transferred to the PayPal secure server, which may take up to 5 seconds.
Once you're at the Pay Pal Payment Page you will be asked to choose either:
1."Have a Pay Pal account" - where you will log in and follow the prompts
2."Don't have a Pay Pal account" - where you can pay securely with your credit card. Click secure checkout, then fill in the details for payment and delivery. There is absolutely no obligation to join Paypal if this payment method is selected. Once you have filled in the details, select "continue checkout" where you will be asked to review your details and then select PAY to complete your payment. You must complete all steps to ensure that payment has been processed, otherwise your order will not be finalised.
YOU DO NOT NEED TO JOIN PAYPAL, you just fill in your details as you would with any other credit card merchant. Once you have completed payment either using either your Paypal account or your credit card, you will be notified by email from Paypal to confirm processing of your payment. For details on PayPal security information and how your details are stored and protected visit our customer service page for links to various PayPal information pages. Once payment has been received, your order will be processed.